Refund Policy

CONSUMER RIGHTS – RIGHT OF WITHDRAWAL – CANCELLATION AND RETURN CONDITIONS

GENERAL

1. When you place an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and the distance sales contract provided to you.

2. Buyers are subject to the provisions of the Law No. 6502 on Consumer Protection and the Distance Contracts Regulation (Official Gazette: 27.11.2014/29188) and other applicable laws concerning the sale and delivery of the purchased product.

3. Shipping costs, including cargo fees, will be borne by the buyers.

4. Each purchased product will be delivered to the person and/or organization at the address specified by the buyer, provided that it does not exceed the 14-day legal period. If the product is not delivered within this period, the buyers may terminate the contract.

5. The purchased product must be delivered complete and in accordance with the characteristics specified in the order, and must include any warranty certificates, user manuals, and other documents if available.

6. In case the sale of the purchased product becomes impossible, the seller must notify the buyer of this situation in writing within 3 days from when the seller becomes aware of this situation. The total amount must also be refunded to the buyer within 14 days.

IF THE PURCHASE PRICE OF THE PRODUCT IS NOT PAID

7. If the buyer fails to pay the purchase price of the product or cancels it in the bank records, the seller's obligation to deliver the product ceases.

PURCHASES MADE USING AN UNAUTHORIZED CREDIT CARD

8. After the product has been delivered, if it is determined that the credit card used for payment has been used fraudulently by unauthorized persons and the amount for the sold product is not paid to the SELLER by the relevant bank or financial institution, the buyer must return the product to the SELLER within 3 days at the SELLER's expense for shipping.

IF THE PRODUCT CANNOT BE DELIVERED WITHIN THE EXPECTED TIME DUE TO UNFORESEEABLE REASONS

9. If unforeseeable force majeure events occur which prevent the product from being delivered within the expected time, the buyer will be informed of the situation. The buyer may request cancellation of the order, replacement with a similar product, or postponement of the delivery until the obstacle is removed.

If the buyer cancels the order; if payment was made in cash, the amount will be refunded in cash within 14 days from the cancellation. If the payment was made by credit card and the order is canceled, the amount will be refunded to the bank within 14 days from the cancellation, but it may take 2-3 weeks for the bank to transfer the amount to the buyer's account.

BUYER’S RESPONSIBILITY TO CHECK THE PRODUCT

10. The buyer must inspect the goods/services before accepting delivery; damaged or defective goods/services such as dents, cracks, or torn packaging will not be accepted from the courier. The goods/services will be deemed to be in good condition if accepted.

After delivery, the buyer must carefully protect the goods/services. If the right of withdrawal is to be exercised, the goods/services should not be used. The invoice must also be returned with the product.

RIGHT OF WITHDRAWAL

11. The BUYER may exercise the right of withdrawal from the contract without any legal or penal liability and without giving any reason within 14 (fourteen) days from the delivery date to the BUYER or the person/organization at the address specified.

12. SELLER'S CONTACT DETAILS FOR NOTIFYING THE RIGHT OF WITHDRAWAL

Company: STBA Tekstil Sanayi ve Ticaret A.Ş.

Address: Merkez Mah. Kağıthane Cad. Onarım Sok. 4/A, Kağıthane, Istanbul

Phone: 02122233131

Email: order@soontobeannounced.com

DURATION OF THE RIGHT OF WITHDRAWAL

13. If the service is purchased, the 14-day period starts from the date the contract is signed. The right of withdrawal cannot be used for service contracts where the performance has begun with the consumer’s consent before the withdrawal period expires.

14. Costs arising from the use of the right of withdrawal are the responsibility of the SELLER.

15. To use the right of withdrawal, written notice must be given to the SELLER within 14 (fourteen) days via registered mail, fax, or email, and the product must not have been used according to the "Products for which the Right of Withdrawal Cannot Be Used" provisions in this contract.

USING THE RIGHT OF WITHDRAWAL

16. The invoice for the product delivered to a third party or the BUYER must be returned (If the invoice for the product to be returned is corporate, it must be returned with the return invoice issued by the institution. Returns of orders invoiced on behalf of institutions will not be completed unless a RETURN INVOICE is issued).

17. The return form, the box of the product to be returned, its packaging, and any standard accessories must be delivered complete and undamaged.

RETURN CONDITIONS

18. The SELLER is obliged to refund the total amount and any documents that obligate the BUYER within 10 days from the receipt of the withdrawal notice and to accept the return of the goods within 20 days.

19. If there is a decrease in the value of the goods due to the BUYER's fault or if the return becomes impossible, the BUYER is liable to compensate the SELLER for damages in proportion to the fault. However, the BUYER is not responsible for changes and damages arising from proper use of the goods or products within the withdrawal period.

20. If the use of the right of withdrawal results in falling below the campaign limit amount determined by the SELLER, the discount amount utilized under the campaign will be canceled.

PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE USED

21. Products prepared according to the BUYER's request or clearly personal needs, which cannot be returned, including but not limited to, lingerie, swimwear, makeup products, single-use items, goods that are perishable or likely to expire, goods that are unsuitable for health and hygiene reasons if the packaging has been opened, products mixed with other items and cannot be separated, periodicals such as newspapers and magazines, electronic services performed immediately or intangible goods delivered immediately to the consumer, and audio or video recordings, books, digital content, software programs, data recording and storage devices, computer consumables if the packaging has been opened, cannot be returned as per the Regulation.

Also, the right of withdrawal cannot be used for services that have begun with the consumer’s consent before the expiration of the withdrawal period.

22. Cosmetic and personal care products, lingerie, swimwear, books, copyable software and programs, DVDs, VCDs, CDs and cassettes, and stationery supplies (toners, cartridges, ribbons, etc.) must be unopened, unused, undamaged, and not tried in order to be eligible for return.

DEFAULT AND LEGAL CONSEQUENCES

23. If the BUYER defaults on payments made by credit card, they accept, declare, and undertake to pay interest according to the credit card agreement with the card-issuing bank and be liable to the bank. In this case, the relevant bank may pursue legal action and claim expenses and attorney fees from the BUYER, and in any case, if the BUYER defaults on the debt, the BUYER agrees to compensate the SELLER for any damage and loss caused by the delayed performance of the debt.

PAYMENT AND DELIVERY

24. You can make a payment via Bank Transfer or EFT (Electronic Funds Transfer) to our Garanti BBVA bank account, IBAN Number TR63 0006 2000 7210 0006 2942 89 (TRY).

25. On our website, you can use any credit card for a single online payment or installment options. The amount will be charged to your credit card at the end of your online payment.